South Carolina Case Management Policy Manual
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The South Carolina Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with disabilities, chronic health conditions, behavioral health needs, and aging-related support requirements in South Carolina. This manual aligns with the regulations established by the South Carolina Department of Health and Human Services (SCDHHS), the Department of Disabilities and Special Needs (DDSN), the Department of Mental Health (SCDMH), and other applicable oversight bodies. It ensures compliance with Medicaid Home and Community-Based Services (HCBS) waiver programs, including the Community Supports Waiver, ID/RD Waiver, Community Choices Waiver, and Head and Spinal Cord Injury Waiver. The manual includes policies and procedures governing agency licensing and enrollment, participant eligibility and intake, comprehensive assessments, person-centered service planning, coordination of services and supports, resource navigation, interdisciplinary collaboration, staff qualifications and training, participant rights and protections, documentation and billing, incident reporting, and quality assurance. It promotes a holistic, person-directed approach that emphasizes empowerment, independence, and timely access to appropriate services across home, community, and health care settings. This manual serves as a foundational resource for case management agencies in South Carolina, ensuring the delivery of high-quality, compliant services that connect individuals to the resources they need to live safely, independently, and with dignity in their communities.