Texas Emergency Response Services Policy Manual

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The Texas Emergency Response Services Policy Manual provides a comprehensive framework for delivering emergency response services (ERS) to individuals with disabilities, older adults, and other vulnerable populations in Texas. This manual aligns with federal and state regulations, including the Texas Administrative Code (§47.1), Medicaid guidelines, and policies established by the Texas Health and Human Services Commission (HHSC). It ensures compliance with legal mandates to provide rapid access to assistance during emergencies, promoting safety, independence, and well-being.
The manual outlines policies and procedures for the installation, operation, and maintenance of electronic monitoring systems that allow individuals to summon help in emergency situations. It emphasizes timely response, coordination with emergency personnel, and adherence to service quality standards.
Key areas covered in the manual include:
Eligibility and Enrollment: Guidelines for determining eligibility for ERS under Medicaid waiver programs such as STAR+PLUS or other state-funded initiatives, focusing on individuals at risk of institutionalization.
Service Delivery Standards: Policies for providing 24/7 access to emergency response systems, ensuring that devices are functional and accessible to clients at all times.
Installation and Maintenance: Procedures for installing ERS devices in client homes, conducting regular maintenance checks, and ensuring compatibility with client needs.
Provider Requirements: Standards for ERS providers, including training in device operation, emergency protocols, and compliance with Medicaid billing requirements.
Emergency Response Protocols: Guidelines for responding to alerts promptly, coordinating with emergency medical services (EMS) or caregivers as needed, and documenting incidents accurately.
Client Rights and Safety: Provisions to protect client rights, including informed consent for services, confidentiality of records, and access to grievance procedures.
Quality Assurance: Policies for monitoring service effectiveness through data collection, incident reviews, and adherence to performance standards.
The Texas Emergency Response Services Policy Manual serves as an essential resource for agencies and providers to deliver reliable emergency response services while adhering to state regulations. It supports improved safety outcomes by addressing risks associated with living independently and ensuring rapid access to assistance during emergencies.