Washington Adaptive Equipment Agency Policy Manual

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The Washington Adaptive Equipment Agency Policy Manual provides a comprehensive operational framework for agencies delivering adaptive equipment and durable medical equipment (DME) services to individuals with disabilities, chronic conditions, and age-related limitations across Washington State. This manual aligns with the regulations established by the Washington State Department of Social and Health Services (DSHS), including the Developmental Disabilities Administration (DDA) and Aging and Long-Term Support Administration (ALTSA). It also complies with Medicaid Home and Community-Based Services (HCBS) waiver programs and the Washington State Medicaid program. The manual includes policies and procedures governing agency enrollment and oversight, participant eligibility and assessment, evaluation for adaptive equipment needs, procurement and customization of devices, delivery and installation, user training and support, maintenance and repair services, staff qualifications and training, participant rights and protections, compliance with accessibility and safety standards, documentation and billing, incident reporting, and quality assurance. It emphasizes a person-centered approach to ensure individuals receive functional and appropriate tools that enhance independence, mobility, communication, and daily living. This manual serves as a foundational resource for adaptive equipment providers in Washington, ensuring the delivery of high-quality, compliant, and empowering services that promote dignity, access, and full participation in home and community life.