Washington DC Chores Services Agency Policy Manual

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The Washington D.C. Chore Services Policy Manual provides a comprehensive operational framework for agencies and individuals delivering chore services to eligible individuals, primarily seniors and individuals with disabilities, across the District of Columbia. This manual aligns with the regulations established by the D.C. Department on Disability Services (DDS), including the Aging and Disability Resources Center (ADRC), and complies with Medicaid Home and Community-Based Services (HCBS) waiver requirements, as well as principles and guidance under the federal Older Americans Act.
The manual includes policies and procedures governing client eligibility and needs assessment, scope of allowable services (e.g., heavy cleaning, yard work, minor home repairs that do not require licensed professionals), service scheduling and delivery, worker qualifications and background checks, health and safety protocols, participant rights and protections, documentation and billing, and quality assurance. It emphasizes the delivery of services that maintain a safe, sanitary, and accessible living environment, contributing to the overall well-being and ability of individuals to remain in their homes and communities. This manual serves as a foundational resource for chore service providers in Washington D.C., ensuring the delivery of high-quality, compliant, and person-centered services that promote independence and enhance the quality of life for residents.