Washington DC Dental Services Agency Policy Manual

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The Washington D.C. Dental Services Policy Manual provides a comprehensive operational framework for dental providers delivering services to eligible individuals across the District of Columbia. This manual aligns with the regulations established by the D.C. Department of Health (DOH), particularly the Health Regulation and Licensing Administration, and the D.C. Department of Health Care Finance (DHCF), which oversees Medicaid (DC Healthy Families and other programs), and the D.C. Department on Disability Services (DDS) for individuals with intellectual and developmental disabilities.
The manual includes policies and procedures governing patient eligibility and enrollment, scope of covered dental services (e.g., preventive, diagnostic, restorative, oral surgery), billing and reimbursement guidelines, dental record-keeping, infection control protocols, patient rights and responsibilities, consent procedures, quality assurance, and grievance processes. It emphasizes the delivery of accessible, high-quality, and medically necessary dental care that promotes oral health, prevents disease, and contributes to the overall well-being of D.C. residents. This manual serves as a foundational resource for dental service providers in Washington D.C., ensuring the delivery of compliant, ethical, and person-centered care that meets the diverse oral health needs of the community.