Washington DC Employment Services Agency Policy Manual.

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The Washington D.C. Employment Services Policy Manual provides a comprehensive operational framework for agencies and professionals delivering employment support services to individuals with disabilities and other eligible job seekers across the District of Columbia. This manual aligns with the regulations established by the D.C. Department on Disability Services (DDS), including the Developmental Disabilities Administration (DDA) and the Rehabilitation Services Administration (RSA), the Department of Employment Services (DOES), and complies with federal mandates such as the Workforce Innovation and Opportunity Act (WIOA) and the Americans with Disabilities Act (ADA), as well as Medicaid Home and Community-Based Services (HCBS) waiver requirements where applicable.
The manual includes policies and procedures governing individualized career planning, vocational assessment, job development and placement, customized employment strategies, on-the-job training, supported employment, benefits counseling, employer engagement, ongoing support, documentation and progress monitoring, and participant rights and responsibilities. It emphasizes the delivery of person-centered, competitive, and integrated employment opportunities that empower individuals to achieve meaningful careers, economic independence, and full participation in the workforce and community. This manual serves as a foundational resource for employment service providers in Washington D.C., ensuring the delivery of high-quality, compliant, and effective services that contribute to a more inclusive and equitable labor market.