Washington DC PERS Agency Policy Manual

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The Washington D.C. Personal Emergency Response System (PERS) Services Policy Manual provides a comprehensive operational framework for agencies and providers delivering Personal Emergency Response Systems to eligible individuals, primarily seniors and individuals with disabilities, across the District of Columbia. This manual aligns with the regulations established by the D.C. Department on Disability Services (DDS), including the Aging and Disability Resources Center (ADRC), and complies with Medicaid Home and Community-Based Services (HCBS) waiver requirements.
The manual includes policies and procedures governing client eligibility and needs assessment, selection and installation of PERS devices, monitoring and response protocols, participant training and education, maintenance and troubleshooting, participant rights and responsibilities, documentation and billing, and quality assurance. It emphasizes the provision of reliable and immediate access to emergency assistance, enhancing safety and security, and supporting individuals in maintaining their independence and remaining in their homes and communities with confidence. This manual serves as a foundational resource for PERS providers in Washington D.C., ensuring the delivery of high-quality, compliant, and person-centered services that contribute to the well-being and peace of mind of residents and their families.