Washington DC Transportation Services Agency Policy Manual
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The Washington D.C. Transportation Services Policy Manual provides a comprehensive operational framework for agencies delivering transportation services to individuals with disabilities, seniors, and other eligible residents across the District of Columbia. This manual aligns with the regulations established by the D.C. Department of For-Hire Vehicles (DFHV) and the Washington Metropolitan Area Transit Authority (WMATA), and complies with federal accessibility mandates such as the Americans with Disabilities Act (ADA), as well as local D.C. Human Rights Act provisions.
The manual includes policies and procedures governing rider eligibility and registration, vehicle maintenance and safety standards, driver qualifications and training, trip scheduling and dispatch, accessibility accommodations, participant rights and responsibilities, documentation and reporting, incident management, and quality assurance. It emphasizes the delivery of safe, reliable, and accessible transportation services that support individuals in achieving independence, accessing essential services, and participating fully in community life. This manual serves as a foundational resource for transportation service providers in Washington D.C., ensuring the delivery of high-quality, compliant, and person-centered services that empower individuals to reach their destinations efficiently and safely.