Washington Individual & Family Services (IFS) Policy Manual
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The Washington Individual & Family Services (IFS) Policy Manual provides a comprehensive operational framework for agencies and support providers delivering services under the Individual & Family Services (IFS) waiver program for individuals with intellectual and developmental disabilities (I/DD) and their families across Washington State. This manual aligns with the regulations established by the Washington State Department of Social and Health Services (DSHS), specifically the Developmental Disabilities Administration (DDA), and complies with federal Medicaid Home and Community-Based Services (HCBS) waiver requirements.
The manual includes policies and procedures governing provider enrollment and certification, participant eligibility and intake, person-centered planning, family support coordination, access to services such as respite care, behavioral health stabilization, assistive technology, home and vehicle modifications, therapeutic services, and community integration activities. It also outlines staff qualifications and training, participant and family rights and protections, emergency preparedness, incident reporting, documentation and billing, and quality assurance. The IFS program is designed to provide flexible, individualized supports that empower people with developmental disabilities to remain in their homes with their families while accessing meaningful community-based resources.This manual serves as a foundational resource for IFS providers in Washington, ensuring the delivery of high-quality, person-centered, and compliant services that promote independence, family stability, and full participation in community life.