Washington Supported Employment Agency Policy Manual

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The Washington Supported Employment Agency Policy Manual provides a comprehensive operational framework for agencies delivering supported employment services to individuals with intellectual and developmental disabilities (I/DD), behavioral health conditions, and other barriers to employment across Washington State. This manual aligns with the regulations established by the Washington State Department of Social and Health Services (DSHS), including the Developmental Disabilities Administration (DDA), and complies with Medicaid Home and Community-Based Services (HCBS) waiver requirements, as well as Employment First principles and guidance under the federal Workforce Innovation and Opportunity Act (WIOA). The manual includes policies and procedures governing agency enrollment and certification, participant eligibility and vocational assessment, person-centered employment planning, job development and placement, on-the-job training and coaching, career advancement supports, employer engagement, staff qualifications and training, participant rights and protections, documentation and billing, incident reporting, and quality assurance. It emphasizes the delivery of competitive, integrated employment services that support individuals in achieving meaningful work, financial independence, and full community participation. This manual serves as a foundational resource for supported employment providers in Washington, ensuring the delivery of high-quality, compliant, and person-driven services that empower individuals to reach their employment goals and thrive in inclusive workplace settings.