West Virginia Adult Health Transportation Policy Manual
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The West Virginia Adult Health Transportation Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical and adult health-related transportation services to older adults, individuals with disabilities, and those with chronic health conditions throughout the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau for Medical Services (BMS), and complies with Medicaid Non-Emergency Medical Transportation (NEMT) guidelines and applicable Home and Community-Based Services (HCBS) waiver programs such as the Aged and Disabled Waiver (ADW) and Traumatic Brain Injury Waiver (TBIW). The manual includes policies and procedures governing provider enrollment and certification, participant eligibility and scheduling procedures, driver qualifications and training, vehicle safety standards and maintenance, ADA accessibility compliance, infection control practices, emergency procedures, participant rights and protections, documentation and billing, incident reporting, and quality assurance protocols. It emphasizes safe, reliable, and person-centered transportation that ensures individuals can access essential services such as medical appointments, adult day programs, therapies, and other health-related activities—helping to maintain independence and reduce the need for institutional care. This manual serves as a foundational resource for adult health transportation providers in West Virginia, ensuring the delivery of high-quality, compliant, and community-based services that enhance mobility, access to care, and overall well-being.