West Virginia Crisis Agency Policy Manual
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The West Virginia Crisis Agency Policy Manual provides a comprehensive operational framework for agencies delivering crisis intervention, stabilization, and prevention services to individuals experiencing behavioral health emergencies across the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau for Behavioral Health (BBH) and the Bureau for Medical Services (BMS), and supports compliance with Medicaid, Mental Health Parity, and federal Substance Abuse and Mental Health Services Administration (SAMHSA) crisis care guidelines. The manual includes policies and procedures governing agency certification and staffing, eligibility and referral protocols, 24/7 mobile crisis response, crisis stabilization services (in-home, facility-based, or community-based), suicide prevention and safety planning, de-escalation techniques, coordination with law enforcement and first responders, trauma-informed care principles, staff training and supervision, participant rights and confidentiality, documentation and billing, incident reporting, and quality assurance. It emphasizes rapid, person-centered, and least-restrictive interventions that reduce unnecessary hospitalizations or institutionalizations, promote recovery, and support continuity of care through strong coordination with ongoing behavioral health services. This manual serves as a foundational resource for crisis response agencies in West Virginia, ensuring the delivery of high-quality, responsive, and compliant crisis services that protect individual safety, promote dignity, and foster long-term stability in the community.