West Virginia Electronic Monitoring Agency Policy Manual

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The West Virginia Electronic Monitoring Agency Policy Manual provides a comprehensive operational framework for agencies delivering electronic monitoring and Personal Emergency Response System (PERS) services to individuals with disabilities, chronic conditions, or aging-related needs across the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau for Medical Services (BMS), and complies with Medicaid Home and Community-Based Services (HCBS) waiver programs such as the Aged and Disabled Waiver (ADW) and the Traumatic Brain Injury Waiver (TBIW). The manual includes policies and procedures governing provider enrollment and authorization, participant eligibility and assessment, device installation and activation, 24/7 monitoring protocols, response procedures, data privacy and confidentiality standards, participant and caregiver training, equipment maintenance and troubleshooting, staff qualifications and training, documentation and billing, incident reporting, and ongoing quality assurance. It emphasizes safety, independence, and early intervention by enabling individuals to remain in their homes while having immediate access to assistance in emergencies such as falls, health crises, or environmental hazards. This manual serves as a foundational resource for electronic monitoring providers in West Virginia, ensuring the delivery of high-quality, compliant, and person-centered services that enhance security, reduce unnecessary institutionalization, and support independent living.