West Virginia Employment Supports Agency Policy Manual
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The West Virginia Employment Supports Agency Policy Manual provides a comprehensive operational framework for agencies delivering employment support services to individuals with intellectual and developmental disabilities (I/DD), behavioral health conditions, and other barriers to competitive employment across the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau for Medical Services (BMS) and the Bureau for Behavioral Health (BBH), and complies with Medicaid Home and Community-Based Services (HCBS) waiver programs such as the Intellectual/Developmental Disabilities Waiver (IDDW), as well as federal guidelines under the Workforce Innovation and Opportunity Act (WIOA). The manual includes policies and procedures governing provider enrollment and certification, participant eligibility and vocational assessment, person-centered employment planning, job development and placement, on-the-job coaching, job retention and advancement support, collaboration with employers, staff qualifications and training, participant rights and protections, documentation and billing, incident reporting, and continuous quality assurance. It emphasizes competitive, integrated employment outcomes that align with individual strengths, interests, and long-term career goals—supporting full inclusion, economic independence, and self-determination. This manual serves as a foundational resource for employment support providers in West Virginia, ensuring the delivery of high-quality, compliant, and person-centered services that empower individuals to gain and maintain meaningful employment within their communities.