West Virginia Personal Assistance Agency Policy Manual

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The West Virginia Personal Assistance Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-medical personal assistance services to older adults, individuals with disabilities, and those with chronic health needs across the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau for Medical Services (BMS), and complies with Medicaid programs such as the Aged and Disabled Waiver (ADW), the Personal Care Program, and other Home and Community-Based Services (HCBS) initiatives. The manual includes policies and procedures governing agency certification and enrollment, participant eligibility and assessment, person-centered planning, delivery of assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs), caregiver supervision, staff qualifications and training, participant rights and protections, emergency preparedness, infection control, documentation and billing practices, incident reporting, and quality assurance. It emphasizes consumer-directed and agency-directed service models that promote dignity, independence, and safety, allowing individuals to remain in their homes and communities with appropriate support. This manual serves as a foundational resource for personal assistance providers in West Virginia, ensuring the delivery of high-quality, compliant, and person-centered services that enhance self-sufficiency and improve overall quality of life.