West Virginia Respite Care Agency Policy Manual

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The West Virginia Respite Care Agency Policy Manual provides a comprehensive operational framework for agencies delivering respite care services to individuals with disabilities, chronic health conditions, or age-related needs—and their caregivers—throughout the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau for Medical Services (BMS) and the Bureau for Senior Services (BoSS), and complies with Medicaid Home and Community-Based Services (HCBS) waiver programs such as the Aged and Disabled Waiver (ADW), the Traumatic Brain Injury Waiver (TBIW), and the Intellectual/Developmental Disabilities Waiver (IDDW).
The manual includes policies and procedures governing provider enrollment and certification, caregiver and participant eligibility, service authorization and scheduling, delivery of in-home and out-of-home respite care, staff qualifications and training, participant rights and protections, infection control and safety protocols, documentation and billing, incident reporting, emergency preparedness, and quality assurance. It emphasizes flexible, person- and family-centered respite options designed to provide temporary relief to unpaid caregivers while ensuring the safety, dignity, and continuity of care for the individuals being served. This manual serves as a foundational resource for respite care providers in West Virginia, ensuring the delivery of high-quality, compliant, and compassionate services that sustain caregiving relationships, reduce stress, and support independent living.