Wyoming Case Management Agency Policy Manual

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The Wyoming Case Management Agency Policy Manual provides a structured and regulatory-compliant framework for agencies delivering case management services to eligible individuals throughout the state of Wyoming. This manual aligns with the Wyoming Department of Health (WDH) rules and regulations, including applicable sections of the Wyoming Medicaid Rules (Chapter 45 – Home and Community-Based Services), Centers for Medicare & Medicaid Services (CMS) guidelines, and other relevant federal and state laws governing case management practices.
It outlines comprehensive policies covering service eligibility, person-centered planning, documentation standards, care coordination, client rights, confidentiality, provider qualifications, incident reporting, and quality assurance measures. This policy manual is designed to support agencies in achieving and maintaining certification through the WDH and meeting Medicaid program requirements. This manual ensures consistent delivery of high-quality, ethical, and effective case management services.
The manual serves as both an operational guide and compliance resource, helping Wyoming case management agencies deliver individualized care plans while maintaining adherence to the state’s oversight and regulatory expectations.